AI service specialist Bespin Global and Kakao IT solution development subsidiary DK Techin have joined hands. The two companies announced on the 6th that they will cooperate to strengthen AI contact center (AICC) technology and expand business in various industries based on this.
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▲[Korean Today] Bespin Global Korea CEO Heo Yang-ho (left) and DK Tech Vice President Kim Gye-young are taking a commemorative photo after signing a business agreement (Photo = Bespin Global) © Reporter Byun A-rong |
The core of this agreement is to develop a next-generation voice bot solution utilizing generative AI technology by linking Bespin Global’s AI agent platform, ‘HelpNow AI’, and DK Tech’s ‘Kakao i Connect Center’. Through this, the two companies plan to present a new standard for AI contact center technology and promote innovation in customer service and business communication.
DK Tech’s ‘Kakao i Connect Center’ is a platform that can flexibly provide solutions tailored to customer needs by utilizing omnichannel-based conversational AI technology. This technology has the strength of supporting customized business communication in various industries as well as enhancing customer service.
Meanwhile, Bespin Global’s ‘HelpNow AI’ provides multi-LLM (large language model) linkage, RAG (recursive question answering)-based answer generation, multi-agent creation and management functions, etc. Through this, you can develop and manage chatbots, voice bots, and AI assistants optimized for specific industries and business environments.
Through this collaboration, the two companies announced their ambition to expand AI contact centers to various industries and open the future of customer service through voice bot solutions that incorporate AI technology.
“The combination of a contact center and a generative AI voice bot will open a new paradigm for customer service,” said Kim Gye-young, Vice President of DK Tech. “We will maximize corporate value through AI-based innovation.”
Heo Yang-ho, Bespin Global Korea representative, said, “We expect that DK Tech’s voice recognition, synthesis, and natural language processing capabilities will accelerate the growth of the AI contact center market through this collaboration.”
AI contact center technology is evolving beyond the simple customer response function to target customer data analysis, customized service provision, and increased business efficiency. This collaboration is expected to be an important milestone in the development of the domestic AI technology ecosystem and securing competitiveness in the global market.
Meanwhile, the two companies plan to continue technological research and cooperation in the future to further advance AI contact center technology.
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